Good customer service

So I picked out my bridesmaid dress for the wedding a couple weeks ago. It’s pretty – navy blue tea length from J. Crew. I liked the dress so much I ordered one for myself in pink. First dress was a size too small. No problem. Back it went for a larger size. Got exchange today – it didn’t fit and I needed help from C to zip it. Seriously? Well…I checked the size and J. Crew sent me a zero by accident. I haven’t been a zero in YEARS. Double checked my order to make sure my 6 wasn’t mistranslated as a 0. It wasn’t. Called customer service and spoke to a really nice guy. They are double checking my order to make sure I get the 6 and express shipping it free of charge.

Thank you J. Crew for your excellent customer service. I appreciate it. If you are getting married, get your bridesmaid dresses from them. They are beautiful, affordable, and they have excellent customer service!


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